Question 1

What does RafterCue do with a new lead?

Accepted Answer

RafterCue catches calls, texts, forms, and after-hours inquiries, then turns each one into a clear next step. The AI gathers the job details and drafts the first response; your team stays in control of the handoff.

Question 2

How quickly does the AI respond?

Accepted Answer

The first acknowledgement can go out in seconds, including after hours. RafterCue then flags what needs a human reply, so speed does not come at the cost of judgment.

Question 3

Can it help schedule estimates and service calls?

Accepted Answer

Yes. RafterCue helps move qualified inquiries toward an open slot and keeps the appointment details with the lead. Your existing dispatch process remains the source of truth.

Question 4

What happens after I send a quote?

Accepted Answer

RafterCue watches for the quiet gap after an estimate and cues a useful follow-up. You choose the tone and timing; the system keeps promising jobs from slipping out of view.

Question 5

Is RafterCue built for HVAC and plumbing contractors?

Accepted Answer

That is the focus. It is designed for the mix of urgent calls, replacement projects, maintenance requests, and estimate follow-up that small trade teams manage every day.

Question 6

Does RafterCue replace my CRM or dispatch software?

Accepted Answer

No. It works alongside the tools you already use, focusing on the handoffs those systems do not own: first response, qualification, scheduling momentum, and quote follow-up.

Question 7

Can I control the AI’s tone and escalation rules?

Accepted Answer

Yes. Set the preferences your team needs, review the operating rules, and decide where a person should step in. RafterCue is meant to make the workflow clearer, not hide it.

Question 8

How much does RafterCue cost?

Accepted Answer

Plans are laid out plainly by the level of lead coverage your team needs. Start with the pricing page, then talk with us if your workflow needs a closer fit.

Straight answers for the work between the call and the booked job.

No jargon. Just the operating details.